lavendertook (![[personal profile]](https://www.dreamwidth.org/img/silk/identity/user.png)
lavendertook) wrote2019-07-21 04:33 pm
lavendertook) wrote2019-07-21 04:33 pm
Entry tags:
Verizon Wrangling: An Epic Journey and Trial of the Spirit
Hi! I missed you all! You didn't know I was gone, but I was soooo gone and with no ruby slippers to bring me back!
So Wednesday after work, I went out of my way to bring my old Verizon equipment to the county Verizon store that would accept it back, because all the Verizon stores near me would not, which is just bogus crap, but that's how they do it. It was raining bad and the entrance to the store was hard to find and the clerk I brought it to didn't want to do anything because there was a power outage at the store and wanted me to come back another time, and I wasn't happy with that idea after all the efforts I had made with getting there and being turned away by reasonably near stores. I suggested he use ancient technology and put a post-it note on my box of old equipment with my info and process it when the power was back up, which he agreed was possibly doable, and I left it with his seething self. He got me back good by disconnecting my current service on Friday afternoon while I was teleworking at home and I lost hours of work time.
And I lost not only hours of work time. I was on the cell phone, and on chat on cell phone for 5 hours and much of that time on hold with sounds called music, and talked to a variety of Verizon workers of different departments and map locations who told me lots of things about calling back that didn't happen, some of it wrong, some of it lies, and champion question ignoring on chat, 5 hours went by this way and I had the biggest brain meltdown in years. Wow, did it make me crazy. Good thing I was in the privacy of my own home. I screamed, I cried, I lost my voice, and hated life, the universe, and everything and found my only comfort in Dorothy Parker's poem on the feeling. I put myself to bed early after ibuprofen and a big glass of wine and slept on and off for 12 hours with cuddly cats. Nothing can shoot my sanity out the window and into the stratosphere like dealing with utilities or new computer programs, but with the amount of contradictory info and being on hold I got I dare anyone prone to anxiety to hold onto their brain through that. My fault for my stupid, stupid tenacity to hang on for 5 damned hours of we-don't-care-if-we-keep-your-business-or-not crap, without food or get up and walk breaks. Gandalf should dub me "Will Beyond Sanity". I was so wrecked. Probably not being recovered from the hard move and fretting over how long getting stuff set up here is taking and other stuff didn't help.
Sleeping long, however, was a good idea. And I am so glad my cell phone is a separate account, also with Verizon, or I don't know how I'd have dealt with this. I dealt with them for a couple of hours on Saturday and did other things. Still no reconnection, but my identity verification was complete--because my current cell phone account and old home account with them cut off on Friday was not good enough. Today I went through 3 more Verizon people--I may have spoken to everyone who works at Verizon at this point, and got to a really good technician in New Jersey who pushed tech services and got my line turned on this afternoon. It's a new account, but I was able to forgo them making a home technician appointment and just activate the lines to my phone and internet equipment. And here I am. It was a journey through Shadow and Pain.
The only reason I did not switch to Xfinity is because I have no illusions it would take less crap to get set up with them, and dealing with home service visits, as well as MORE equipment to get back to Verizon. If I had just dumped the old equipment in the trash, I probably wouldn't have gone through this and there's no indication that they were ever intending to ask and bill me for the old equipment or give me a discount, among other things Verizon clerks make up.
But my vet called yesterday with Moo's biopsy results, and the lesion on her head was not cancerous, but it could have developed into cancer if left, so I am glad we had it removed, and that made Saturday better. More of these lesions could develop on her head area, so I will need to keep close watch. Her stitches come out Friday--so far she is not scratching them, thank goodness, and I will get more details on these lesions then. Tomorrow I see my oncologist about the results for the yearly breast MRI I went for last month, but I would have heard something already if the results were iffy, so no worries there. Next up, get the 3 tooth implants that I had put in last year checked and then start getting crowns for them, and get a new pcp and appointment for that.
I look forward to the heat breaking and being able to step into my yard without melting. I would have liked to have gone to see Apollo 11 projected on the Washington Monument, but no way I could in this heat. But I got to see the Apollo Saturn launch on location for the Apollo-Soyuz mission in 1975, so I can't complain. If this crap had to happen, at least it did not happen on a weekend with nice weather to miss.
So Wednesday after work, I went out of my way to bring my old Verizon equipment to the county Verizon store that would accept it back, because all the Verizon stores near me would not, which is just bogus crap, but that's how they do it. It was raining bad and the entrance to the store was hard to find and the clerk I brought it to didn't want to do anything because there was a power outage at the store and wanted me to come back another time, and I wasn't happy with that idea after all the efforts I had made with getting there and being turned away by reasonably near stores. I suggested he use ancient technology and put a post-it note on my box of old equipment with my info and process it when the power was back up, which he agreed was possibly doable, and I left it with his seething self. He got me back good by disconnecting my current service on Friday afternoon while I was teleworking at home and I lost hours of work time.
And I lost not only hours of work time. I was on the cell phone, and on chat on cell phone for 5 hours and much of that time on hold with sounds called music, and talked to a variety of Verizon workers of different departments and map locations who told me lots of things about calling back that didn't happen, some of it wrong, some of it lies, and champion question ignoring on chat, 5 hours went by this way and I had the biggest brain meltdown in years. Wow, did it make me crazy. Good thing I was in the privacy of my own home. I screamed, I cried, I lost my voice, and hated life, the universe, and everything and found my only comfort in Dorothy Parker's poem on the feeling. I put myself to bed early after ibuprofen and a big glass of wine and slept on and off for 12 hours with cuddly cats. Nothing can shoot my sanity out the window and into the stratosphere like dealing with utilities or new computer programs, but with the amount of contradictory info and being on hold I got I dare anyone prone to anxiety to hold onto their brain through that. My fault for my stupid, stupid tenacity to hang on for 5 damned hours of we-don't-care-if-we-keep-your-business-or-not crap, without food or get up and walk breaks. Gandalf should dub me "Will Beyond Sanity". I was so wrecked. Probably not being recovered from the hard move and fretting over how long getting stuff set up here is taking and other stuff didn't help.
Sleeping long, however, was a good idea. And I am so glad my cell phone is a separate account, also with Verizon, or I don't know how I'd have dealt with this. I dealt with them for a couple of hours on Saturday and did other things. Still no reconnection, but my identity verification was complete--because my current cell phone account and old home account with them cut off on Friday was not good enough. Today I went through 3 more Verizon people--I may have spoken to everyone who works at Verizon at this point, and got to a really good technician in New Jersey who pushed tech services and got my line turned on this afternoon. It's a new account, but I was able to forgo them making a home technician appointment and just activate the lines to my phone and internet equipment. And here I am. It was a journey through Shadow and Pain.
The only reason I did not switch to Xfinity is because I have no illusions it would take less crap to get set up with them, and dealing with home service visits, as well as MORE equipment to get back to Verizon. If I had just dumped the old equipment in the trash, I probably wouldn't have gone through this and there's no indication that they were ever intending to ask and bill me for the old equipment or give me a discount, among other things Verizon clerks make up.
But my vet called yesterday with Moo's biopsy results, and the lesion on her head was not cancerous, but it could have developed into cancer if left, so I am glad we had it removed, and that made Saturday better. More of these lesions could develop on her head area, so I will need to keep close watch. Her stitches come out Friday--so far she is not scratching them, thank goodness, and I will get more details on these lesions then. Tomorrow I see my oncologist about the results for the yearly breast MRI I went for last month, but I would have heard something already if the results were iffy, so no worries there. Next up, get the 3 tooth implants that I had put in last year checked and then start getting crowns for them, and get a new pcp and appointment for that.
I look forward to the heat breaking and being able to step into my yard without melting. I would have liked to have gone to see Apollo 11 projected on the Washington Monument, but no way I could in this heat. But I got to see the Apollo Saturn launch on location for the Apollo-Soyuz mission in 1975, so I can't complain. If this crap had to happen, at least it did not happen on a weekend with nice weather to miss.
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Then, even though I was promised a certain cost per month for internet and phone, they almost immediately charged me more. That caused more hours and hours on the phone getting it straightened out. It's pathetic what these companies get away with.
Apollo 11 is showing in a movie theater near me, but I'm not going to see it. There is a ton of space programming on PBS, so that has quenched my thirst for that. It really is fascinating, though.
So glad Moo came out OK.
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Moo and I thank you--Moo got her stitches out last week and is fine--I was amazed she didn't scratch at them--such a good girl. Then poor Tuxie had a scary hypoglycemic seizure yesterday, so I'm keeping a close watch on him and his glucose values this weekend, and adjusting his med accordingly and he'll see the vet next week. I'm still sore from dental work last week and lots more to go. And a big work deadline this week. No rest for the weary this summer.
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Glad Moo is doing well, really good you took her in.
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We thank you--Moo got her stitches out like a champ--such a good bunny girl. But poor Tuxie had a hypoglycemic seizure out of no where yesterday--he is better today, but I am keeping a close eye on him and his glucose values this weekend, making his poor ears into pin cushions, and he'll see the vet next week. It's been a difficult summer, but it's got to let up a little sometime soon.
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So glad that Moo result came back good - praying others are good too, and praying for yours, though I agree that if they'd been iffy you'd have already heard a callback for further testing. So many hugs and prayers for your dental work and PCP and such.
<3 Love you, dearest. <3 Thank you for posting an update. I'm always so glad to see them from you. :)
Frodo is cranky on your behalf! *points to icon*
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Moo and I thank you--she got her stitches out like a little champ. My MRI came out with no worries--6 years since the lumpectomy now and cancer free. (-: But poor Tuxie had a bad hypoglycemic seizure out of nowhere yesterday--I was luckily home and sitting with him as it started, so got him through it and am keeping a close watch on him and his glucose values this weekend, turning his poor ears into pin cushions, adjusting his insulin accordingly, and we'll see the vet next week--he's doing better today, but is sore form some diarrhea that I imagine is connected with the seizure or the honey and corn syrup I gave him to raise his glucose. I am also sore from an implant post being put back in the week before and I shouldn't be, and lots more dental work to go-bleh! So much stuff! Which is what you deal with regularly, I know. *many hugs*
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Good luck, Moo!
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We thank you--she got her stitches out like a little champ. Now it's Tuxie I'm worrying on who had a hypoglycemic seizure out of nowhere yesterday, but is doing better today, as I turn his little ears into pin cushions monitoring his blood glucose levels and adjusting his insulin accordingly.